INDECOPI — Law N° 29571 & Supreme Decree N° 011-2011-PCM

Virtual Complaints Book (Libro de Reclamaciones)

Registered Business Name: Sonqo Perú Travel E.I.R.L. | Tax ID (RUC): 20564458385 | Establishment: Av. El Sol 123, Centro Histórico, Cusco, Perú

Mandatory Notice — Virtual Complaints Book (Law N° 29571 & D.S. N° 011-2011-PCM)

Pursuant to the Peruvian Consumer Protection and Defense Code (Law N° 29571) and the Complaints Book Regulations (Supreme Decree N° 011-2011-PCM), this establishment provides a Virtual Complaints Book (Libro de Reclamaciones Virtual) at your disposal.

• Any registered claim (reclamo) or complaint (queja) will be answered within a maximum non-extendable period of fifteen (15) business days to your email address, pursuant to Law N° 31435.
• Once the form is submitted, you will immediately receive a unique identification code and a printable copy of your Official Complaint Sheet.

1. Provider Information (Company or Business)

Date of issue: November 7, 2026

Legal & Commercial NameSonqo Perú Travel E.I.R.L. (Sonqo Perú Travel)

RUC (Peruvian Taxpayer Registry)20564458385

Establishment AddressAv. El Sol 123, Centro Histórico, Cusco, Perú

Contact Phone+51 955 723 329

Provider Email Addressreservas@sonqoperutravel.com

2. Claimant Consumer Information

Full First and Last Name *

Document Type *

Document Number *

Phone / Mobile Number *

Email Address *

Full Address (Street, District/City, State, Country) *

The consumer is a minor (requires parent or legal guardian details)

3. Information on the Claim or Complaint

Date of Claim or Complaint

November 7, 2026

Type of Contracted Good *

Service (Tour)Product

Claimed Amount (If applicable)

Description of the Product or Service Involved *

Booking Code (Optional)

Requirement Type *

CLAIM (RECLAMO)Dissatisfaction directly related to the purchased products or services.

COMPLAINT (QUEJA)Discomfort or dissatisfaction regarding customer service or treatment, not directly related to the purchased product or service.

Detailed Reason for the Claim or Complaint *

Consumer's Request (Explanation of the Expected Solution) *

4. Company Response and Service Commitment

Maximum response timeframe: Pursuant to Article 24 of Law N° 29571 (amended by Law N° 31435 and Supreme Decree N° 101-2022-PCM), Sonqo Perú Travel E.I.R.L. will provide a formal response to your claim or complaint within a non-extendable maximum period of fifteen (15) business days (estimated deadline if submitted today: November 27, 2026).

Measures adopted to resolve the claim: Upon registration of the Complaint Sheet, our Customer Care Committee assigns a unique tracking code, evaluates the report from the operational area involved, and sends the corrective measures, refund, rescheduling, or substantiated response adopted by the company to the consumer's email address.

5. Signatures of Conformity

Consumer Signature (Electronic Signature) *

Type your full first and last name as an electronic signature confirming the accuracy of the statement above:

Consumer Signature

Signature of the Claimant Consumer

Signature of the Business Representative Receiving the Claim

Electronic receipt acknowledgment signed by the authorized representative of the provider:

Sonqo Perú Travel E.I.R.L.

RUC: 20564458385 — Customer Care Department

Sonqo Perú Travel E.I.R.L.

Signature of the Business Representative

I declare under oath that the information provided in this Complaint Sheet is true and I authorize the processing of my personal data pursuant to Law N° 29733 — Privacy Policy for the management and response of this requirement.

Need help?